副教授雷芷卉
  • 副教授
  • 雷芷卉
  • 學歷：美國康乃爾大學 餐旅管理博士
  • 研究專長：顧客服務系統、餐旅管理、虛擬實境
  • 教授專訪： #Have courage and be kind
  • 電話(02)7749-1440
  • 郵件信箱irislui@ntnu.edu.tw
  • Goel, L., Lui, T. W., Zhang, J. Z., & Liu, Y. (2024). From Technology Acceptance to Platform Attachment: Hospitality Training in Metaverse. Journal of Computer Information Systems, 1-16.
  • Lui, T. and Goel, L. (2022), "Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective", Journal of Hospitality and Tourism Technology, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JHTT-03-2021-0091.
  • Hsu, M.-J., Ting, H., Lui, T.-W., Chen, S.-C. and Cheah, J.-H. (2022), "Guest editorial: Challenges and prospects of AIoT application in hospitality and tourism marketing", Journal of Hospitality and Tourism Technology, Vol. 13 No. 3, pp. 349-355. https://doi.org/10.1108/JHTT-05-2022-326
  • Lui, T. (2021) Book Review “Augmented reality and virtual reality: Changing realities in a dynamic world”, Information Technology & Tourism, 23, 637-639, DOI: https://doi.org/10.1007/s40558-021-00212-7.
  • Bonaretti, D.; Bartosiak, M.; Lui, T.; Piccoli, G. and Marchesani, D. (2020), “What Can I(S) Do for You?”: How Technology Enables Service Providers to Elicit Customers’ Preferences and Deliver Personalized Service, Information & Management (57:6), DOI: https://doi.org/10.1016/j.im.2020.103346.
  • Lui, T.; Bartosiak, M.; Piccoli, G. and Sadhyad, V. (2018), “Online review response strategy and its effects on competitive performance,” Tourism Management (67), pp.180-190. DOI: https://doi.org/10.1016/j.tourman.2018.01.014.
  • Piccoli, G.; Lui, T. and Grum, B. (2017), “The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance,” Tourism Management (59), pp.349-362. DOI: https://doi.org/10.1016/j.tourman.2016.08.015.
  • Lui, T. and Piccoli, G. (2016), "The Effect of a Multichannel Customer Service System on Customer Service and Financial Performance," ACM Transactions on Management Information Systems (7:1), Article No. 2. DOI: https://doi.org/10.1145/2875444.
  • Piccoli, G. and Lui, T. (2014), “The Competitive Impact of Information Technology: Can Commodity IT Contribute to Competitive Performance?” European Journal of Information Systems (23:6), pp. 616-628. DOI: https://doi.org/10.1057/ejis.2013.20.
  • Cabiddu, F; Lui, T. and Piccoli, G. (2013), “Managing Value Co-creation in the Tourism Industry,” Annals of Tourism Research (42), pp. 86-107. DOI: https://doi.org/10.1016/j.annals.2013.01.001.
  • Lui, T. and Goel, L. (2012), “A Framework for Conceptualizing the Current Role and Future Trends of Information Systems in Medical Training,” International Journal of Healthcare Information Systems and Informatics (7:1), pp.1-12. DOI: https://doi.org/10.4018/jhisi.2012010101.
  • Lui, T.; Piccoli, G. and Ives, B. (2007), “Marketing Strategies in Virtual Worlds,” DATABASE for Advances in Information Systems (38:4), PP. 77-80. DOI: https://doi.org/10.1145/1314234.1314248.
  • Palese, B.; Piccoli, G. and Lui, T. (2021), “Effective use of online review systems: Congruent managerial responses and firm competitive performance” International Journal of Hospitality Management, (96), Article 102976, DOI: https://doi.org/10.1016/j.ijhm.2021.102976.
  • Pan, P. S. & Lui, T. W. (2024, May). Exploring the impact of experiential value of restaurant food delivery robots on consumers' attitudes and revisit intentions based on SOR theory. Paper presented at APacCHRIE 2024, Seoul, South Korea.
  • Chan, C. H. & Lui, T. W. (2024 May). Non-religious spiritual tourism and religious spiritual tourism: A comparative study of spirituality and well-being between virtual reality and physical tourism. Paper presented at APacCHRIE 2024, Seoul, South Korea.
  • Lee, H. H. & Lui, T. W. (2024, May). The effects of multinational corporations' psychological contract fulfillment, employee organizational identification, and global mobility on job and career satisfaction - A case study of the taiwanese employees of club med. Paper presented at APacCHRIE 2024, Seoul, South Korea
  • Shih, F. H.; Kang, I. & Lui, T. W. (2024, May). The application of augmented reality, multimedia, and mini-game on digital menus and their effects on purchase intention. Paper presented at APacCHRIE 2024, Seoul, South Korea.
  • Chan, C. H., Wong, K. Y., & Lui, T. W. (2023, January). Marketing Tourism Products in Virtual Reality: Moderating Effect of Product Complexity. In Information and Communication Technologies in Tourism 2023: Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023 (pp. 318-322). Cham: Springer Nature Switzerland.
  • Lee, H. H., & Lui, T. W. (2023). 9. Promotion of Sustainability Through a Virtual Marine Tour. Responsible Tourism and Hospitality (ICRTH) 2022, 32.
  • Wong, K. Y.; and Lui, T., “Marketing Travel Experience Through Virtual Reality,” Frontiers in Service Conference, July 18-21, 2019, Singapore.
  • Marchesani, D.; Piccoli, G. and Lui, T., “The Impact of IT-enabled Customer Experience Management on Service Perceptions and Performance,” ENTER eTourism Conference 2017, January 24-26, 2017, Rome, Italy.
  • Tsai, T; Lui, T. and Piccoli G., “Investigating the Transfer Effect Among Exclusive Hotel Services: Application for Daily Arrival Forecasting,” Asia Pacific CHRIE, May 21-24 2013, Macau
  • Cabiddu, F; Lui, T. and Piccoli G., “Value Co-Creation in Inter-Firm Partnership: The Role of IT,” Academy of Management 71st Annual Meeting, August 2011, San Antonio, TX
  • 雷芷卉(2023/08/01-2024/10/31)。協同合作的新時代：培育飯店設施設計與規劃的元宇宙人才。(國科會)。NSTC 112-2410-H-003-105-。主持人
  • 雷芷卉(2022/08/01-2023/07/31)。以 PDA 情緒狀態模型探討透過虛擬實境促進永續海洋觀光。(國科會)。MOST-111-2410-H-003-113-。主持人
  • Cabiddu, F.; Lui, W.; and Piccoli G. (2016) IT-Enabled Value Co-creation in a Tourism Context: The Portale Sardegna Case. In: Egger R., Gula I., Walcher D. (eds) Open Tourism. Tourism on the Verge. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-54089-9_4
  • Lui, T. and Piccoli G. (2009) Chapter XXI: Toward a Theory of IT-enabled Customer Service Systems. In Dwivedi, Y., Lal, B., Williams, M.D., Schneberger, S. and Wade, M. (eds.) Handbook of Research on Contemporary Theoretical Models in Information Systems, IGI Global, Hershey PA (USA), DOI:10.4018/978-1-61520-969-9.CH120
  • Lui, T. and Piccoli G. (2006) Degrees of Agility: Implications for Information Systems Design and Firm Strategy. In Desouza K. (ed.) Agile Information Systems, Elsevier Butterworth-Heinemann. DOI:10.4324/9780080463681-17.
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